Trash. I’ve been to lots of hibachi places but this was the worst. They rush to get the food cooked. My shrimp was undercooked & so was my salmon & lacked seasoning. Food doesn’t match the appearance of the restaurant.
Love this place! Great sushi! We arrived at 5:15pm on a Wednesday with no problems seated immediately!! We will be back for sure!
DO NOT EAT HERE!
Food is delicious, wonderful atmosphere, and the hibachi chefs are very charismatic and funny. But the WORST manager (I think his name was Jerry or Gary?). I had an issue with my order (I ordered just shrimp for hibachi but only got 12 and other people who got shrimp in a combination got 8!) and my waitress said she apologized and said she would bring out a few more shrimp for me.
A minute later the waitress came over with an older gentleman and he began telling me why my order was fine. He did not even bother to tell me that he was the manager, I had to ask him “who are you?”. He continued to berate me and mansplain why I was wrong. I stated that his waitress had already agreed to solve the problem and he said that would most definitely be happening.
I arrived at 6:25 pm and requested a table for 3 (my wife and son were with me). The hostess told me the wait would be "25 minutes". At 7:00 pm I asked how much longer the wait might be and the hostess informed me there were two tables in front of me. At 7:30 pm, after parties who'd arrived after me had been seated and I was still waiting, I asked how much longer the wait might be. I was told I would be "next".
It was apparent this restaurant did not want my business. I will never eat at this restaurant. I would encourage everyone else not to eat here either.
Fun group dining experience. Highly recommend for up to 8 people. Unfortunately they won't allow reservations for dinner which makes it difficult for groups. Otherwise service and food are on par or better than what hibachi serves.
At 7:35, when another party who arrived after me was seated, I turned-in my pager to the hostess and left.
He then came back and threw a slip of paper over the hibachi grill at me with mansplained numbers trying to prove that I was wrong. I was in tears at this point and I do not understand how someone with such terrible customer service abilities is the manager of this restaurant! Extremely disappointed and hurt by his words and actions, it was extremely unprofessional.
Kiku Japanese Steakhouse Sushi Bar is a US Restaurant based in Middletown, Delaware. Kiku Japanese Steakhouse Sushi Bar is located at 417 S Ridge Ave, Middletown, DE 19709, USA.
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