Went with a large party. The service was great. Not a huge fan of the food but it was good for the occasion.
Even for entering late at night, service was good and food was properly executed as expected.
Order taker- Can you hold?
Me - No thank you & hung up
Order taker- I got to get my keys
Me - Again?
Service tonight was horrible, we waited for over an hour for food. Waitress told us they gave our one sandwich away and had to wait to remake that sandwich before bringing out everyone's order. After an hour ask to talk to manager who didn't apologize or even offer us an appetizer as we waited.
My husband and I dine here often. We always have a pleasant experience. Food is consistent. Aaron served us tonight, and he was awesome. The GM, forgot his name, brought us our food, and he was awesome. Another manager, Terry, who we see all the time, we finally stopped him as he was bussing tables to tell him that he is awesome too. The staff here is always on the next level, and they all seem to work really well with each other. Good job, as always guys. Thank you!
Me - Get your keys.
Order taker- I got to get my keys to unlock my register to take your order, app. 3 sec later she say "what's your name?"
Click, she hung up on me. I called back , the phone was answered, the person identified them self, offered order. I ask for Management & was told" non was available" "oh, 1 walking by, hold on". I explained to Mgt, he said " I'll speak to the person, let (the 2nd person who answered phone(not mentioning her name) take your order)".
Tonight at approximately 8:45 pm I called to place an order, of course I know Friday night is busy. To be on hold twice was not unexpected although throughout the hold the phone would be took off hold and placed back. When my call was answered this is the conversation:
Me - What's your name?
Buffalo Wild Wings is a US Meal Takeaway based in Middletown, Delaware. Buffalo Wild Wings is located at 540 W Main St, Middletown, DE 19709, USA.
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