Ididnt know you had to pay to use tape!! Are you kidding me!!! TAKE HIM OUT OF THERE!! I'VE GONE TO PLENTY OF UPS STORES AND THEY D ONT DO THIS!!!!
This is the worst UPS store. I wish they would shut this down or get new people. The man with glasses and white hair is extremely rude!!! I walked in and side hello he said nothing, but a woman who come After me said hello he said hi we will be with you shortly... the next town hall meeting in complaining about this man..
I've usually had good experiences at this store. Once the Store was closed as I got there a bit late and the owner opened the door and took my packages for me. Other times they're pretty much by the book and get things done to spec which is good when you're shipping.
I went into this store dec 8 around 2:25pm to ship a package for my boss internationally. She wanted to find out how much it was before it shipped and charges her account. Well a heavy set man with glasses was "helping" me. I asked him if I filled out the information correctly and he said I don't know I just weigh and scan. As he stuck my paper on the package, scanned it, and threw it off to the side. I asked him if he could tell me at least how much it costs and he said I don't know and walked away. I will never go back to this location. I would drive an hour out of my way before I went back to this location.
If there was an option to give 0 stars, that is exactly what I would give this location! The owner of this location is rude and has no idea how to speak to his customers. UPS did not make a delivery they should have made last Friday of packages I needed for Saturday. UPS said that I could pick it up in New Castle or at the Middletown location.Though I vowed never to go back into this store after a previous awful encounter with this man last year, I figured I was just going to pick up my packages why not save the time. Well, if I had known I would have to pay him $15 for the three boxes, I would have burned my gas and my time driving to New Castle to get my boxes. Granted it was an error on UPS part that I had to pay for the pick up, the way he addressed me from the beginning was unacceptable and rude. Totally unprofessional and definitely lacking of customer consideration. So if I have to give a star, let it be for the sweet cashier who was nothing but kind and pleasant. I am not sure how this man stays in business. I hate the fact that he got to keep my $15, but UPS did send me a $20 gift card for my troubles. I will make sure I never step foot in this UPS store ever again!
After I read prior reviews on how rude they are. I thought I would share how unprofessional they were today. The older man with glasses yelled at one of the employees there. She was helping a customer with her phone, seemed like the women didn't know how to foward an email so she was helping her, when he yelled across the store "AMANDA, STOP TEXTING AND HELP THE CUSTOMERS!" She informed him she was doing just that..I never really place reviews online but after reviewing how poorly this place treats customers, imagine working there.
The Ups Store is a US Finance company based in Middletown, Delaware. The Ups Store is located at 364 E Main St, Middletown, DE 19709, USA.
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