3.3
I replaced my HVAC system and water heater with Schagrin. After receiving 3 estimates, I chose Schagrin based on a strong referral, and the presentation and knowledge from the HVAC specialist in which I felt did the most thorough home inspection of my system to recommend the best equipment for my living situation. I feel very confident I will have great service for many years to come.
3 ★
Could it be more obvious? They think they have a right to do what they want and they treat their customers like they don't matter.
1 ★
MONEY GRUBBERS
These people have been sued, complained about, and built a fly-by-night mom and pop business on treating their customers like crap.
Whitney Baumer
It's not my fault that one of your reps gave me a quote and then tried to get MORE money out of me than what was previously promised. This company DOES NOT follow their own written contracts.
This is a family owned company which means it's not PUC regulated. They have complete attitudes when you call and couldn't care less about your situation. I had never been late on a bill and recently became unemployed. They called me on a Friday to tell me that unless I payed $241 they were shutting me off on Monday. I heat with their service and have MS. I explained this to the collections manager and she said that isn't her problem. I now have $11 to last me 2 weeks. If you're building a house or need propane service there are other choices. Stay away from these people. They're all about the almighty buck.
Note : Yelp removed this review because it contained reviews from other sites. I have deleted the information they said violated their terms. The other reviews on Yelp alone speak for themselves, and I'd encourage potential customer to research CAREFULLY before entering into any kind of arrangement with them.
5 ★
Steer clear folks, steer very clear. This company is a HUGE headache.
Whitney Baumer
Updating this review after their comment. I did call and ask for a payment plan. I was told that the payment plan was to "pay the past due amount." I told them that I was recently diagnosed with a disability and was unemployed until I could get medicated, and that this was temporary and I was told that this wasn't their problem - so please don't respond that there is a payment plan available.
Bottom line is they treated a handicapped individual, going through the physical and emotional hell of being newly diagnosed with a debilitating disease, like his problems didn't matter. They in fact told him (me) that my issues were not their problem. They risked me living in my home during this trying time with no heat, and refused to even DISCUSS some sort of extension, which had they discussed it, would have been about 4 days. I hope this organization treats veterans and the elderly better than they treat the handicapped
Update #5 -- Jillian has now had the disrespect to misspell my name twice, and in fact two different misspellings. Her continued comments show her level of professionalism, as well as the way this company runs.
Now that it comes time for them to do the 2 free cleaning and changing of my filters, they say they are unable to do it.
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Also, although I have shared vague details of my account, what Jillian doesn't understand is that by sharing ANY details of my account - dates, etc. publicly, she has now violated the Federal Privacy Act and Fair Credit Reporting Act. I have the right to share - the creditor does not.
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1 review
4 ★
Update #4 -- Just had Jillian, the "owner" offer once again to let me talk to a manager - which as you can see is public in the comments. How unprofessional does a company have to be to publicly argue with a customer over a review? Also - why would I want to speak with a manager if the owner is simply defending the actions of this poor excuse for a company and acting as though they were justified in acting the way they did.
4 reviews
Also - their notice of termination said that my service would be shut off "sometime next week." That's a great way to mess with people. The least they could do is put a deadline on the notice.
I've talked to many different people and all they tell me is that upper management said due to previous issues with the account we can no longer work on your system. So, they transfer me to someone that is supposed to be able to explain to me what these issues are. She calls me back and says the exact same thing, like a broken record. I asked her what the problems were and all she says is there is a note on your account that says that we are no longer doing anymore work on your system. Again, I say ok and what are those issues. She just repeats that upper management put notes on my account that they can no longer work on my system due to past issues with the account.
I built a house November of last year. My builder recommend them. We had a contract signed up and it was done. Months later we get another bill for charges that were supposed to be included in the contract. My builder calls and talks to them and then they send out a new revised lower bill. I pay it and just be done with it.
Update #2 - Jillian, who has been listed as the owner of this company, has now been harassing me on Yelp with private messages all afternoon. So...not only do they rip people off, if you complain they harass and become threatening. I suppose they think that because they've been cheating people for 85 years, they think they can intimidate a customer.
2 ★
SchagrinGAS Company reviews
I have used Schagrin Gas to replace both my heat pump and my hvac system and I couldn't be happier. From sales to installation to service, it is always a pleasure to deal with them. I highly recommend Schagrin Gas to anyone in the market for a new system or service on an existing one.
If I could give less then a star I would. I have called this company a few times this week to look into getting new service with them since I just moved to the area. Each time I called I was told to leave a message on a recording or someone took my message and said someone would get right back with me. Well it's now Friday 3:30 pm and I started calling mid morning Monday leaving messages for sales. I know I'm one family and my business won't mean much to them but if this is how a company welcomes a family into the area it's a sorry excuse for a local family run company of 80 plus years. I'm only needing cooking gas but beware if you need more they don't seem to care if you want hot food or a warm home.
Schagringas Company is a US General Contractor based in Middletown, Delaware. Schagringas Company is located at 1000 N Broad St, Middletown, DE 19709, USA.
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